How much do I lose when a patient doesn't show up?

In a typical clinic the no-show rate is 15-25%. SMS reminders reduce it to 5-8%, saving thousands of manats every month.

Is patient data kept confidential?

Yes, 1sms.az complies with Azerbaijani Personal Data law. Patient phone is only stored in your account and not shared with third parties.

Register → create an online booking form → place the link on your clinic website or Instagram. As soon as a patient registers, the system sends an automatic SMS confirmation.

🏥 Clinics & Medical Centers

SMS System for Clinics — Appointments, Reminders, Reviews

Reduce patient no-show rate from 25% to 5%. Online appointments, automatic confirmation SMS, visit reminders, and NPS feedback forms.

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5 key problems — 1 solution

📅

Online appointment booking

Patients pick doctor, day, and time through a form on your website. No more manual logging by reception.

"Hello Aynur, your appointment on March 15 at 14:00 is confirmed. Dr. Alizade, 3rd floor, room 305."

⏰

Pre-visit reminders

Automatic SMS 24 hours and 1 hour before the appointment. No-show 25% → 5%.

"Aynur, you have an appointment tomorrow at 14:00. Confirm: Yes/No"

⭐

Customer feedback (NPS)

Auto link to feedback form 1 hour after treatment. Real-time NPS dashboard.

"How was your experience with us? 30-second review: 1sms.az/f/abc123"

💊

Treatment reminders

Ongoing treatment dates, pre/post-medication notes for the patient.

"Aynur, tomorrow at 10:00 second follow-up. Don't forget to take medication on an empty stomach."

🎉

Promotional SMS

Seasonal campaigns, new services, birthday discounts. Targeted at your patient base.

"Dear patient, enjoy 30% off cosmetology on your birthday! Valid this month."

📊

Analytics

Which doctor gets more bookings, which hours are free, NPS score, attendance rate.

Real results — from clinics in Baku

-78%

Reduction in patient no-shows

+45%

Online appointments (replacing phone calls)

9.2/10

Average NPS score

FAQ

Is patient data confidential?

Yes, compliant with AZ Personal Data law. Patient phone is in your clinic account only; no external access. SSL-encrypted.

How will my receptionist use it?

We can provide a 1-hour online training. The system is simple — only 5 buttons for daily use.

Can it integrate with my clinic's CRM?

Any CRM can be integrated via SMS API. Ready integrations: Bitrix24, AmoCRM. For custom, contact support.

Are promotional SMS only 10:00-18:00?

Promotional SMS — only between 10:00-18:00 by law. But appointment reminders and treatment notes are considered "notification" SMS and can be sent any time.

How to plan monthly SMS volume?

1 patient = ~3 SMS (confirmation + reminder + feedback form). 100 patients/week = 1200 SMS/month. 5,000 SMS package at 399 AZN lasts 4 months.